Troubleshooting

Be sure to check your spam folder (and all tabs in Gmail - sometimes it is sent to “promotions”).  If the verification email is still not received, the issue may be arising from firewall settings within your email address, especially if you are using

Sometimes Gmail’s firewalls corrupt the link if sent via email too many times.  Just reach out to us and we will provide a fresh copy of the same link!

The ONE App is primarily intended for use with an internet connection because the audio tracks are streamed directly to your computer or phone.We are currently creating native apps for iOS and Android devices that will be available later this year. E

A computer browser is a preferred method of listening to an audiobook.The App works best within the Chrome and Safari browsers. Your browser will remember where you left off. If you clear your cookies or cache, you will need to manually find where yo

The ONE app allows a couple of different ways to listen to audiobooks.The first and fastest way to start listening is to go directly to the app's web version.  Once you’ve provided a valid email address, you can listen to an audiobook in under a minu

Make sure to copy and paste the link into your preferred browser.  When the link is clicked from Gmail, sometimes you will not be directed to the browser but will rather stay on Gmail.  The Gmail web browser has extremely limited functionality compar