# ONE Audiobooks Help Center > ONE specializes in nonfiction, inspirational content. We seek to disrupt the audio space with innovative solutions for publishers, authors, and ministries. ## Listening to Audiobooks - [ONE Audiobooks App](https://support.oneaudiobooks.app/for-listeners/listening-to-audiobooks/one-audiobooks-app) - iOS and Android apps are now available!Add titles on oneaudiobooks.app and they will be available in the iOS and Android app. Download the titles from the App to listen to them offline.This app is currently in beta testing. If you would like to repor ## Your Account - [Viewing your library](https://support.oneaudiobooks.app/for-listeners/your-account/viewing-your-library) - Login to your account View your library by clicking the dropdown in the upper right corner and selecting "Your Library" - [Verifying your email](https://support.oneaudiobooks.app/for-listeners/your-account/verifying-your-email) - You must verify your email address before listening to an audiobook.  After clicking "get access" for the title you wish to listen to, you will receive an email requesting you to verify your email address. After verifying your email address, the titl - [How to create a password](https://support.oneaudiobooks.app/for-listeners/your-account/how-to-create-a-password) - Creating a password is the quickest way to log into your account to access your titles.You will see a red dot on your account dropdown menu to prompt you to set a password for your account:You will be directed to a page where you can create a passwor ## Troubleshooting - [Not receiving the verification link](https://support.oneaudiobooks.app/for-listeners/troubleshooting/not-receiving-the-verification-link) - Be sure to check your spam folder (and all tabs in Gmail - sometimes it is sent to “promotions”).  If the verification email is still not received, the issue may be arising from firewall settings within your email address, especially if you are using - [Link not working / “server not responding”](https://support.oneaudiobooks.app/for-listeners/troubleshooting/link-not-working-server-not-responding) - Sometimes Gmail’s firewalls corrupt the link if sent via email too many times.  Just reach out to us and we will provide a fresh copy of the same link! - [Downloading tracks to your device](https://support.oneaudiobooks.app/for-listeners/troubleshooting/downloading-tracks-to-your-device) - The ONE App is primarily intended for use with an internet connection because the audio tracks are streamed directly to your computer or phone.We are currently creating native apps for iOS and Android devices that will be available later this year. E - [Listening on a Computer Browser](https://support.oneaudiobooks.app/for-listeners/troubleshooting/listening-on-a-computer-browser) - A computer browser is a preferred method of listening to an audiobook.The App works best within the Chrome and Safari browsers. Your browser will remember where you left off. If you clear your cookies or cache, you will need to manually find where yo - [Listening on a Mobile Phone](https://support.oneaudiobooks.app/for-listeners/troubleshooting/listening-on-a-mobile-phone) - The ONE app allows a couple of different ways to listen to audiobooks.The first and fastest way to start listening is to go directly to the app's web version.  Once you’ve provided a valid email address, you can listen to an audiobook in under a minu - [Losing your place in a track](https://support.oneaudiobooks.app/for-listeners/troubleshooting/losing-your-place-in-a-track) - Make sure to copy and paste the link into your preferred browser.  When the link is clicked from Gmail, sometimes you will not be directed to the browser but will rather stay on Gmail.  The Gmail web browser has extremely limited functionality compar ## How to - [Create a giveaway or promotion](https://support.oneaudiobooks.app/for-authors/how-to/create-a-giveaway-or-promotion) - Three step process and then fill in the information - [Upload an Audiobook](https://support.oneaudiobooks.app/for-authors/how-to/upload-an-audiobook) - Create a Book From the Books section of your dashboard, click + NEW BOOK Enter the details of the title, including: Product Type (audiobook, podcast, etc.) Title Subtitle (if applicable) Runtime Format (unabridged, abridged) Language (English is se - [Add people to an author team](https://support.oneaudiobooks.app/for-authors/how-to/add-people-to-an-author-team) - Add people to your publisher to allow them to create and edit promotions. The owner of the author team should login at ONEaudiobooks.app From the account dashboard, click your team dropdown menu and select "team settings" Find the "Add a Team Member - [Edit your team settings](https://support.oneaudiobooks.app/for-authors/how-to/edit-your-team-settings) - Before the first audiobook promotion can be created, the team settings must be created.  The owner of the publisher team should login at ONEaudiobooks.app From the account dashboard, click your team dropdown menu and select "team settings" Under "te - [Set up a Monthly Subscription](https://support.oneaudiobooks.app/for-authors/how-to/set-up-a-monthly-subscription) - ONE App subscription details: $49/book/monthly Share your audiobook with unique custom links Create free or paid promotions Create private/hidden promotions Run multiple promotions at once Listen on any device—no app download required! Grow your - [Create an author account](https://support.oneaudiobooks.app/for-authors/how-to/create-an-author-account) - Interested in using the ONE App to distribute your title? Click here to learn more and sign up for an account. Creating an author account:Create an account2. Set up a Monthly Subscription3. ## About - [Why are audiobooks the best marketing tool?](https://support.oneaudiobooks.app/for-authors/about/why-are-audiobooks-the-best-marketing-tool) - [Does the ONE app provide a good experience for users?](https://support.oneaudiobooks.app/for-authors/about/does-the-one-app-provide-a-good-experience-for-users) - As a “progressive web app” (an app that uses the browser to provide an app-like experience), the ONE App provides a “frictionless experience” to the user  The multiple steps that are typically required to listen to an audiobook are NOT required here! - [Giveaways & Promotions](https://support.oneaudiobooks.app/for-authors/about/giveaways-promotions) - Authors can give products away though the ONE Platform, typically for a limited time, creating opportunities to increase awareness and sell more books. get more book reviews Increase awareness and more “readers” telling friends about how the book im - [How much does it cost?](https://support.oneaudiobooks.app/for-authors/about/how-much-does-it-cost) - ONE Subscription details: Solo $49 monthly or $490 yearly Create multiple free or paid promotions for 1 title Upload unlimited titles for sale in the store Share your audiobook with unique custom links Listen on any device—no app download requi - [What type of content can be added to the ONE App?](https://support.oneaudiobooks.app/for-authors/about/what-type-of-content-can-be-added-to-the-one-app) - Any type of content can be added to the ONE app: Audiobooks Podcast content Course (audio only) Seminars Conference talks Sermons Can I add my own content to the ONE App? Yes!  One of the primary features of the ONE Platform is to allow authors and - [What is the ONE App?](https://support.oneaudiobooks.app/for-authors/about/what-is-the-one-app) - The ONE App is a unique tool that allows authors to offer limited-time giveaways to listeners of all types, including: potential readers fans purchasers of the print book donors influencers and more!  The ONE platform allows unique control over you - [Can I sell my products in other places?](https://support.oneaudiobooks.app/for-authors/about/can-i-sell-my-products-in-other-places) - Yes, you can sell your products anywhere you’d like in addition to adding them to the ONE App.  ## About - [Can we distribute products in other places?](https://support.oneaudiobooks.app/for-publishers/about-publishers/can-we-distribute-products-in-other-places) - Yes, you can sell your products anywhere you’d like in addition to adding them to the ONE App.  - [Does the ONE app provide a good experience for users?](https://support.oneaudiobooks.app/for-publishers/about-publishers/does-the-one-app-provide-a-good-experience-for-users-2) - As a “progressive web app” (an app that uses the browser to provide an app-like experience), the ONE App provides a “frictionless experience” to the user  The multiple steps that are typically required to listen to an audiobook are NOT required here! - [Giveaways & Promotions](https://support.oneaudiobooks.app/for-publishers/about-publishers/giveaways-promotions-2) - Publishers can give products away through the ONE Platform, typically for a limited time, creating unique marketing opportunities to: Sell more books Get more book reviews  Increase awareness of your product  Increase the number of readers finishing - [What types of content can be added to the ONE App?](https://support.oneaudiobooks.app/for-publishers/about-publishers/what-types-of-content-can-be-added-to-the-one-app) - Any type of content can be added to the ONE app: Audiobooks Podcast content Course (audio only) Seminars Conference talks Sermons Can I add my own content to the ONE App? Yes!  One of the primary features of the ONE Platform is to allow authors and - [How much does it cost?](https://support.oneaudiobooks.app/for-publishers/about-publishers/how-much-does-it-cost-for-publishers) - ONE Subscription detailsSolo $49.00/ monthlyCreate multiple free or paid promotions for 1 titleUpload unlimited titles for sale in the storeShare your audiobook with unique custom linksListen on any device—no app download required!Grow your readershi ## How to - [Create a giveaway or promotion](https://support.oneaudiobooks.app/for-authors/how-to/create-a-giveaway-or-promotion) - Three step process and then fill in the information - [Upload an Audiobook](https://support.oneaudiobooks.app/for-publishers/how-to-publishers/upload-an-audiobook-2) - Create a BookFrom the Books section of your dashboard, click + NEW BOOKEnter the details of the title, including:Product Type (audiobook, podcast, etc.)TitleSubtitle (if applicable)RuntimeFormat (unabridged, abridged)Language (English is selected by - [Add people to a publisher team](https://support.oneaudiobooks.app/for-publishers/how-to-publishers/add-people-to-a-publisher-team) - Add people to your publisher to allow them to create and edit promotions.The owner of the publisher team should login at ONEaudiobooks.appFrom the account dashboard, click your team dropdown menu and select "team settings"Find the "Add a Team Member" - [Edit your team settings](https://support.oneaudiobooks.app/for-publishers/how-to-publishers/edit-your-team-settings-2) - Before the first audiobook promotion can be created, the team settings must be created.  The owner of the publisher team should login at ONEaudiobooks.app From the account dashboard, click your team dropdown menu and select "team settings" Under "te - [Set up monthly subscription](https://support.oneaudiobooks.app/for-publishers/how-to-publishers/set-up-monthly-subscription) - Click here for a list of the available subscriptions. How to set up your subscription:The account administrator will need to login to their accountFrom the dashboard, click the team name in the upper right corner and select "Team Billing"Click SUBSCR - [Create a publisher account](https://support.oneaudiobooks.app/for-publishers/how-to-publishers/create-a-publisher-account) - Interested in using the ONE App for your publishing company? Click here to learn more and sign up for an account. Creating a publisher account:Create an accountNext Step: Set up a Monthly Subscription ## Customer Service - [Submit a helpdesk ticket](https://support.oneaudiobooks.app/customer-service/submit-a-helpdesk-ticket) - Click here to submit a helpdesk ticket. ## FAQ - [Is there a "mobile" app?](https://support.oneaudiobooks.app/about-one-audiobooks/faq/is-there-a-mobile-app) - Yes! ONE has developed an iPhone App that includes some features that currently aren't currently possible with the browser-based experience, like: better player controls offline listening better consistency finding a user’s place in the audio when - [Is ONE a subscription service?](https://support.oneaudiobooks.app/about-one-audiobooks/faq/is-one-a-subscription-service) - No, ONE is not a subscription.  You can purchase audiobooks and audio products on the ONE store (which are usually discounted by at least 30%), find FREE books, or add audiobooks to your library by clicking on a link to a promotion on the ONE site f - [Do I have to be opted in to ONE’s email list to get FREE books on the ONE site?](https://support.oneaudiobooks.app/about-one-audiobooks/faq/do-i-have-to-be-opted-in-to-ones-email-list-to-get-free-books-on-the-one-site) - You need to provide your email address in order to listen to books on the oneaudiobooks.app website.  However, after you get the audiobook, you can opt-out at any time.  Once you do, you won’t receive email offers from ONE unless you re-subscribe. I - [How do I add products to my ONE App account?](https://support.oneaudiobooks.app/about-one-audiobooks/faq/how-do-i-add-products-to-my-one-app-account) - There are a number of ways to add content to the ONE app! First, you can purchase any book on the website to get permanent access.  Browse our store here. Or, you can add a book to your library when you click links from one of our partners.   TIP: A - [Can audio files be downloaded from the ONE App?](https://support.oneaudiobooks.app/about-one-audiobooks/faq/can-audio-files-be-downloaded-from-the-one-app) - The short answer is, sometimes. The ONE platform allows publishers to decide whether or not they’d like to allow downloads on the promotions they offer. Downloads are typically available for purchased content. If you find that downloadable files are - [Who is ONE?](https://support.oneaudiobooks.app/about-one-audiobooks/faq/who-is-one) - ONE seeks to provide faithful, thoughtful, Christian audiobooks.  We offer incredible deals on the audiobook titles we sell, as well as limited-time FREE promotions offered by the publishers and ministries we partner with. Create an account to join - [Is the ONE website an “app”?](https://support.oneaudiobooks.app/about-one-audiobooks/faq/is-the-one-website-an-app) - oneaudiobooks.app is a “Progressive Web App” (PWA) meaning, it uses the internet browser on your computer or mobile device to provide an “app” like experience.  The web-based experience is technically an app, but it works differently from native mobi - [Who is ONE?](https://support.oneaudiobooks.app/about-one-audiobooks/faq/who-is-one-audiobooks) - ONE seeks to provide faithful, thoughtful, Christian audiobooks.  We offer incredible deals on the audio titles we sell as well as limited-time FREE promotions offered by the publishers and ministries we partner with on the ONE Audiobooks platform.  - [How do I find free books?](https://support.oneaudiobooks.app/about-one-audiobooks/faq/how-do-i-find-free-books) - Click here to see the free books that are currently available on the ONE App.  You may also receive a link to a promotional from one of our partners offering audiobooks on the ONE platform. Most FREE offers on the ONE Platform are provided on a limit